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Closed Captioning Concerns and Complaints

Instructions about Closed Captioning Concerns and Complaints

AETN operates six licensed broadcast transmitters around the state of Arkansas, all communication regarding Closed Captions should be submitted to the broadcast headquarters in Conway. These six licenses are:

For Closed Captioning Concerns, please contact the AETN Captioning Hotline:

AETN Viewer Services Coordinator
Phone: (501) 682 -4198
Fax: (501) 682 - 4122
Email: closedcaptions@aetn.org

We will make every effort to respond or otherwise resolve your inquiry within 24 hours or by the end of the next business day.

Written Closed Captioning Complaints should be directed to:

Viewer Services Coordinator
AETN
350 S. Donaghey Ave
Conway, AR 72034
Phone: (501) 682 -4198
Fax: (501) 682 - 4122
Email: closedcaptions@aetn.org

Before sending a formal, written complaint, we recommend that you first contact the AETN Captioning Hotline. We may be able to resolve your problem quickly without the need for a formal complaint. In any event, we will respond to your written complaint within 30 days.